Gaijin Support
Your privacy matters to us. This policy explains exactly what data we collect, how we use it, and how we protect it. We are committed to full transparency.
When you create an account with Gaijin Support, we collect your name, email address, and Google account profile information (such as your profile picture) as provided through Google Sign-In. We also collect information you provide when submitting support requests, claims, or inquiries.
We use your information to:
Your data is stored securely. We use industry-standard encryption (TLS/HTTPS) for all data in transit. Access to personal data is restricted to authorized personnel only. We do not sell your personal information to third parties under any circumstances.
We use Google Sign-In for authentication, Stripe for payment processing, and Firebase for secure identity management. Each of these services has their own privacy policy and data handling practices. We encourage you to review them directly.
We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting our support team.
You have the right to access, correct, or delete your personal data. You may also opt out of non-essential communications at any time. To exercise these rights, please contact us through the in-app support chat.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy or how we handle your data, please reach out to our support team through the app or visit our About page.You may also review our Terms of Use.
This Privacy Policy is compliant with applicable Japanese data protection regulations. Gaijin Support Japan is committed to protecting your personal information and your right to privacy.