GAIJIN SUPPORT
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Gaijin Support Japan

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Payments by Stripe
Digital Service
01

Business Information

Corporate name: TPERA Co., Ltd.

Address: Dormi Gotanda, 2-9-7 Nishigotanda, Shinagawa-ku, Tokyo

Phone number: 050-6883-5812

Email address: [email protected]

Manager: Makiko Tanaka

02

Customer Service Contact

Email: [email protected] — We respond within 24 hours.

03

Service Description

Gaijin Support provides digital multilingual assistance and support services to foreigners living in or visiting Japan. All services are delivered online and include real-time interpretation support, guidance through administrative procedures, and emergency assistance.

04

Delivery Policy

All services are digital and activated immediately upon successful subscription payment. No physical goods are shipped.

Additional fees: None

05

Cancellation & Refund Policy

Subscriptions may be cancelled at any time through your account dashboard. Cancellations take effect at the end of the current billing period. Visitor (one-time) plans are non-refundable once service access has begun. Refunds for monthly/annual plans are evaluated on a case-by-case basis.

06

Payment Processing

All payments are processed securely by Stripe, Inc. Gaijin Support does not store your payment card details. Stripe's privacy policy applies to payment data.