Japan is incredible.
Emergencies here are not.
Hospital at 3am. Police stop. Cancelled flight. Stolen wallet. A real human in your language — in under 3 minutes.
<3min
Response SLA
$15
Weekly from
15+
Languages
24/7
All of Japan
Anything can happen in Japan.
Here's what tourists actually face.
Select a scenario to see how GaijinSupport changes everything.
Sudden illness — wrong hospital, cash-only ER
"11pm. You're in pain. None of the 5 hospitals nearby show English on their site."
❌ Without GaijinSupport
You pick randomly. The ER declines your card. Another 40-minute taxi to try again.
✅ With GaijinSupport
One call. We find the nearest cashless-eligible hospital, call ahead in Japanese, and stay on line during admission.
More than translation.
Real financial backup.
Up to ¥1,500,000 cashless hospital bill payout
If you get sick or injured during your trip, our standard and premium plans pay the hospital directly. No need to put thousands of dollars on your card or wait for insurance reimbursement.
¥2,000,000 coordination and body transport
In extreme cases of medical evacuation or repatriation, we handle all bureaucracy and cover up to ¥2,000,000 in transport costs.
¥300,000 cover for urgent disputes
Got overcharged or scammed at a venue? We cover legal consultations and administrative expenses up to ¥300,000 to protect you.
Up to ¥20,000 flight delay hotel coverage
Typhoon or bad weather cancelled your flight? We handle the logistics and pay up to ¥20,000 for emergency accommodation so you can sleep in comfort.
A real human — not a chatbot — in under 3 minutes
Voice, video, and chat. In 15 languages. 365 days a year. When emergency hits, we represent your voice to police, EMTs, and hospital staff.
* Benefit amounts are per-case maximums. Specific terms and conditions apply.
Simple, predictable plans.
Choose your coverage level.
Standard
Full Visitor Coverage
Coverage Limits
- Emergency medical guidance
- Basic medical translation
- Emergency phone interpreter
- Hospital navigation assistance
- Direct cashless medical bills
- Repatriation coordination
- Medical reservations & intake
- Trip interruption support
- Lost item search assistance
What's Included
Premium
Complete Protection
Coverage Limits
- Priority face-to-face support
- Embassy & consulate coordination
- Extended trip interruption
- Urgent legal/admin support
- Dedicated case manager
What's Included
Travel insurance and apps
weren't built for this.
| Situation | Travel Insurance | Google Translate | GaijinSupport ✓ |
|---|---|---|---|
| Hospital at 3am | Reimburses later | Misreads medical terms | Real interpreter on call, now |
| Police stop | Not covered | Too slow, too risky | Agent joins call in <3 min |
| Flight cancelled | Claim takes weeks | Can't call the airline | We call, rebook, reimburse |
| Restaurant scam | Not covered | Can't negotiate | Resolved on the spot |
| Disaster alert | No real-time guidance | Text only, no help | Real-time translated guidance |
| Lost wallet/passport | Slow claim process | No emergency cash | Emergency cash + step-by-step |
Real visitors. Real emergencies.
Real relief.
"I collapsed in a convenience store. The staff didn't speak English. I dialed GaijinSupport — they handled EVERYTHING in 4 minutes."
Anna K. 🇩🇪
Tourist · Kyoto
"Typhoon cancelled my flight. GS called the airline in Japanese, got me a hotel for 2 nights, and filed reimbursement. All in an hour."
David L. 🇺🇸
Business Trip · Tokyo
"Police stopped me near Dotonbori. The agent talked to them immediately. The whole thing was over in 10 minutes. I was shaking but safe."
Maria C. 🇵🇭
Visitor · Osaka
"J-Alert went off while I was alone on a hiking trail. GS told me exactly where the evacuation shelter was and stayed with me for 30 minutes."
Lena S. 🇫🇷
Solo traveler · Kyushu
Common questions
Feel the safety, confidence, and peace of mind.
Trusted Support
24/7 assistance wherever you are.
Instant Activation
Protected in seconds, no paperwork.
Transparent Pricing
One‑time fee, no hidden costs.
